Does it work without AI?

Yes. An ordered, searchable collection already helps. AI pays off when many documents come together and questions cannot be answered with a single search term.

How do we know an answer is right?

Every answer shows its source: the document and the passage it comes from, so you can check it there.

What happens to our documents?

Before anything is built, we decide with you whether an AI service processes your documents, and which ones.

That depends on the scope. In the initial call we work out what you need, and the prototype shows you early on whether it is worth going further.

A knowledge base for your business

In many businesses, important knowledge sits in manuals, tickets, emails and in individual heads. Anyone looking for something has to ask, and when that person is on holiday, the search begins. A knowledge base brings this knowledge to one place where everyone can find it.

Request an initial call 30 min · free of charge

What goes in

Everything that is otherwise scattered or known only to a few, for example:

Manuals, instructions and product documents
Answers from tickets and customer enquiries
Workflows and rules nobody has written down yet
Documents from file storage, inbox and document management

Ask instead of search

If you like, an AI answers questions from your own documents in full sentences. Each answer names its source, so you can check where it comes from. Your documents remain the basis: what is not in them, the AI cannot know either.

Up to date without double maintenance

The knowledge base can take content straight from file storage, the ticket system or document management. That keeps it current without anyone maintaining texts twice.

Access rights

Before anything is built, we agree with you which documents go in and who may see what.

Typical starting point

Only one colleague knows where everything is. Answers are scattered across manuals, tickets and emails. When she is on holiday, everyone searches.

A knowledge base answers questions from your own documents, with sources so you can check them.

Example

How long is the warranty on the BS 18 cordless drill?

24 months from the date of purchase, 12 months for the battery.

Source: warranty terms, section 3

Frequently asked questions

Does it work without AI?: Yes. An ordered, searchable collection already helps. AI pays off when many documents come together and questions cannot be answered with a single search term.
How do we know an answer is right?: Every answer shows its source: the document and the passage it comes from, so you can check it there.
What happens to our documents?: Before anything is built, we decide with you whether an AI service processes your documents, and which ones.
What does it cost?: That depends on the scope. In the initial call we work out what you need, and the prototype shows you early on whether it is worth going further.